Culminate consulting RC1052798 is a professional service firm into the business of Recruitment, Training, HR outsourcing and outdoor advertisement (Brands & Communication). The company was established in 2012 has since then worked extensively across diverse sectors of the economy ranging from Telecommunication, Banking &Finance, Information Technology and Oil & Gas.
Our client in the financial service industry is recruiting for the roles below
Job Title Customer Service Officer
Job description
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Manage company social media platforms
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledging and resolving customer complaints.
• Know company products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

Qualifications
• Good Knowledge on how to use social media
• Good communication skills.
• Computer literate.
• Has 1 - 2 years’ experience in customer services representative.

Method of Application
Interested and qualified candidates should send their CV to: admin@culminateconsulting.com using the job applied for as the subject of the application on or before Wednesday 8th July 2020