Banks have been directed to pay telecommunications companies for the use of Unstructured Supplementary Service Data (USSD) by their customers. There have been series of confrontations between the Banks and the network providers over charges of USSD, after the cost was initially placed on customers.

The USSD charge for bank services placed on customers resulted in an uproar from Nigerians who protested the decision. This led to counter-accusations between the banks and network providers, as they faulted each other over the decision to charge customers using USSD code for bank services.

The banks said the it was the network providers who decided to charge customers, while the telcos said the banks pushed the charges on customers. In order to settle the issue, the government stopped the.... https://allnews.ng/news/banks-ordered-to-pay-mtn-glo-airtel-customers-ussd-charges