Job Title: Personal Banker

Job ID: 50282

Location: Edo (Uniben), Akwa Ibom (Eket), Ondo (Akure), Oyo (Ilesha)

Job Sector: Financial Services

Job Purpose
>> Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for the customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.

>> Provide an efficient personal banking service and support to a portfolio of branch-based clients across the Gold, Silver and blue segments.

>> Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross-selling.

>> Provide customers at the branch with basic day – to – day services

Key Responsibilities/Accountabilities
>> Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.

>> Liaise effectively with the sales team to ensure seamless transfer of clients after the sale has been concluded to relationship management.

>> Pro-actively identify cross-sell opportunities within its own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.

>> Conduct a needs analysis with all new and existing customers to ensure that product opportunity identified are appropriate to meet the customer’s needs and priorities.

>> Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.

>> Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately

Preferred Qualification And Experience
>> A Bachelor’s degree in any related field.

>> Strong relationship management background.

>> Experienced in upholding the highest levels of service.

>> Experience in completing credit applications successfully.

How To Apply
All eligibly qualified and interested applicants please CLICK HERE TO APPLY…