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|Fraudsters Deserves Death by jrobbins: 9:39pm On Aug 27, 2020|
About three or four months ago, my younger bro (childish and naive) mistakenly disclosed my mum's debit card details to fraudsters who claimed they needed it in respect of a COVID 19 government palliative. When she notified me, I instructed her to immediately transfer the funds in the account to another one. She went to the bank next day to Lodge a complain and a new card was issued to her. Since then, she rarely leaves funds in the account.
Yesterday, I wanted to surprise her so I transferred some cash to her. Surprisingly, she received a debit alert early today of ALL the money i sent.
(Apparently the useless customer service agent never bothered to block the old card and/or deactivate all mobile app/USSD registrations on the account)
Well, I have asked her to go to the bank tomorrow and let me speak to the manager to the branch of the bank on phone so I can let him know his staff is also culpable for not observing all due diligence associated with such complaints from customers.
I am very angry at the fraudsters as well and will only pray that the law should catch up with them soon.
|Re: Fraudsters Deserves Death by HRHQueenPhil(f): 9:43pm On Aug 27, 2020|
So sorry for this loss
A curse is already upon all fraudsters
I pray my family blood is never mixed with theirs. Simple solution is to make sure u av all d ussd and mobile app..or deactivate it if u are not using it to transfer
|Re: Fraudsters Deserves Death by Komu1048(m): 9:59pm On Aug 27, 2020|
|Re: Fraudsters Deserves Death by jrobbins: 10:14pm On Aug 27, 2020|
It's not me but my mom. She's going to the same branch of her bank tomorrow. They will deactivate everything and possibly block the account. But, I would ask for a phone call to the customer service officer to school him/her on Customer due diligence (CDD)
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