We are a startup in Lagos and we're hiring an experienced Customer Care Representative to join our team. If you're dedicated and ambitious, Isabibuy, Inc. is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities
1. Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
2. Answer any questions the customer may have about available products and services
3. Establish new customer accounts, recording account information on written forms or digitally
4. Listen to customer concerns and complaints with the goal of identifying the causes of the problem
5. Select appropriate responses to customer issues and work quickly to resolve them
6. Refer advanced cases to management for resolution, providing background information as necessary
7. Maintain and regularly update financial account information using computer software programs
8. Anticipate customer needs, following up with previous customers to offer reorders or additional services

Qualifications
1. Call center or customer service experience preferred
2. Flexibility to work different shifts (including evenings, weekends, or holidays)
3. Willingness to participate in training before hire and on-the job
4. Ability to pass a pre-employment background investigation and drug screen for certain positions
5. Excellent listening skills and an empathetic voice and manner
6. Dedication to customer satisfaction
7. Basic knowledge of computer software and office systems
8. Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
9. Familiarity with all of the goods and services offered by the company
10. Bachelor's Degree/HND/OND in Business administration or any relevant field.

Please send CV and cover letter to career@isabibuy.com, shortlisted applicants will be contacted.

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