An ultra-modern automobile workshop based in Lagos State is recruiting for the position of Service Advisor to join its winning team.

• Job Title: Service Advisor
• Location: Magodo, Lagos State

Roles and Responsibility
• Greeting customers and directing them Workshop Manager to them on arrival
• Cataloguing customers concerns and comments
• Conducts initial pre-diagnostics checks on the vehicle including – checks for dents, cracks, items within the vehicle, broken or missing items that should be on the vehicle i.e. a missing taillight etc using Company approved Pre acceptance Checklist
• Consulting with the Technicians and Workshop Manager on updates and vehicle status so client is regularly updated
• Handling customer complaints
• Sends all invoices directly to the client on behalf of Accounts Dept. and confirms receipt by the client on same
• Answering clients’ questions concerning repair outcomes
• Scheduling and booking appointments, Vehicle Drop-offs and pick-ups
• Calling clients to advise them on car pick up / scheduling any appointment changes
• Maintaining positive customer relations to ensure repeat business to the Workshop

Required Skills and Competencies
• Excellent Customer service and interpersonal skills
• Good communication skills
• Ability to relate with people at various levels from lower cadre technical personnel to high-income earning clientele
• People management skills
• Basic Computer literacy with Microsoft Office including Outlook, MS Excel, MS Word

Experience & Qualifications
• A B.sc or HND from a reputable University
• At least one years’ experience in a customer service / customer-facing capacity
• Any other technical degree related to the automotive industry will be an added advantage

Other Requirements
• Candidates must be Male and should live around Magodo area or its immediate environs
• Salary Package: N40,000 monthly
• Entry closes 9th October 2020
All CVs are to be sent to : hr@phillyandmools.com

Send your CVs today!