i paid for my subscrition at the dstv office in abuja and did not have connection until i had spent my credit for minuites on end complaining to customer care. eventually after 7 days, while on the phone with customer care complaining the connection was prompted and service restored. it was then a rude shock that 21 days after service was restored i was cut off meaning that they took into account the days for which service was not on. on complaint to customer care that i shouldnt be billed for service i did not recieve they directed me to send a mail. i did. not once nor twice but severally. my main complaint was ignored and stereo typed replies were sent to me ignoring my request that i shouldnt have been billed for days i did not get service. to add insult to the injury, they now notified me again that my current subscription which i had paid for a couple of days earlier and was only just connected will expire at a date that took non serviced days into account. somebody tell me here if this not day light robbery or not.

I think the best thing is to lay ur complaint on their facebook page, since so many people are on faebook, u will get a very prompt and positive response I guess

ok will try that. thanks.