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Customer Relationship Officers - Jobs/Vacancies - Nairaland

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Customer Relationship Officers by dreng80: 11:52am On Nov 16, 2020
Marvel Consult


We are hiring a Customer Relationship Officers. You will be Reporting to the CEO. Also, will be focusing on direct customer servicing via telephone and taking ownership of each enquiries/complaints with proper follow up, actions to ensure resolution does reaching customer satisfaction. Constant contributions towards achieving service level and abandon rate targets
Customer Relationship Officers Responsibilities:

❖ To update customer’s database.
❖ To relate with customers effectively.
❖ To celebrate festive seasons with customers by sending out messages. Also to use the medium to generate more businesses through them (directly or referral).
❖ To generate revenue from Safety and Security unit of the organization.
❖ To confirm often if service rendered to customers are at satisfactory level.
❖ To liaise with engineers for maintenance and installation purposes.
❖ To send weekly report (updated customers’ database, sales and technical report) to the C.E.O.
❖ To generate income through maintenance (repairs) and annual maintenance contract (AMC).
❖ To manage all social medium accounts of the company.

Requirements:
❖ Ability to stay calm when customers are stressed or upset.
❖ Must be comfortable using computers.
❖ Highly motivated, matured and committed individual.
❖ Must be a fast leaner and be able to adapt even in a stressful environment.
❖ Must reside in Lagos. (Surulere axis is an added advantage).
❖ Solid phone selling with excellent oral communication, interpersonal and active listening skills

Qualification:
Minimum OND/HND with relevant work experience
Application Closing Date
20th November, 2020.
Location: Lagos.

How to Apply
Interested and qualified candidates should send their cv to marvelconsult85@gmail.com

Our company is looking for a Sales Executive who will be responsible for generating leads and meeting sales goals.
Sales Executive Responsibilities:

❖ To generate revenue from Office Automation unit of the business.
❖ To generate revenue from ICT business unit.
❖ To generate income through maintenance (repairs) and annual maintenance contract.
❖ To keep the store in tact at all times.
❖ Giving sales presentations to a range of prospective clients.
❖ To send weekly reports (sales, activities and store) to the C.E.O.


Requirements:
❖ Excellent written and verbal communication skills.
❖ Understanding of the sales process and dynamics.
❖ Must be committed to excellent customer service.
❖ Experience using computers for a variety of tasks.
❖ Must reside in Lagos. (Surulere axis is an added advantage).

Qualification:
Minimum OND/HND with relevant work experience
Application Closing Date
20th November, 2020.
Location: Lagos.

How to Apply
Interested and qualified candidates should send their cv to marvelconsult85@gmail.com

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