Why is internal communication important and what are the advantages that this managerial process can determine for an organization? Many studies show that an effective internal communication process can yield many positive outcomes both at an individual level and at an organizational level, like employee commitment, engagement, motivation, sense of belonging, organizational success, and business results.

The benefits of effective employee communication services include higher productivity, reduced absenteeism, higher quality of services and products, increased innovation, fewer strikes, and reduced costs. The quality of communication among people within an organization can then be considered a crucial source of competitive advantage. And many types of research confirm that companies with highly effective internal communication programs have significantly higher market premiums and shareholder returns than companies in the low-communication-effectiveness category.