I use an MTN Line, and twice now my money has being deducted from my "line Account" without me preforming any transcation such as sending a txt or calling just to say the least, !
On the 12Th and 18Th of the month respectively N518 and N140 where deducted from my account just like that without any Xplanation as for the reasons for the charges!
i've called their ntwrk centre over 17times, and before someone even answers me i'll have to wait for over 55mins listening to plenty ridiculous Jingles & Jamboree before someone even picks the call, there was even a day i had to wait for 1hr, 3mins before some1 answered me, !
Refund me back my money, they wouldn't! Ok, Xplain where the Hell my money has gone to they also wouldn't.
Each time some1 answers the call i'll be told that my Call records haven't bin updated or that my complaint will have to be re-directed to another office or just some other rubbish, !
I'm Sick and tired of This irritating behavior from MTN and the numerous lies they keep on telling me.
are there no Gov't Agencies or regulatory body that i can report this matter to seek re-dress permanently on this issue.
Please ur suggestions and advice as regarding this matter would be very much appreciated.