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Call Centre Lead At Poise & Etiquette by hrmycolleague: 7:23pm On Jan 06, 2021 |
Poise and Etiquette, a HR Consulting firm, is currently recruiting suitably qualified candidates to fill the position below: Job Title: Call Centre Lead Location: Lagos Employment Type: Full-time Job Description In charge of creating scripts to provide support to clients through phone calls andemails Responsible for planning and implementing strategies and operations of the customer service unit Drive initiative to improve day to day customer service processes; Constant evaluation and analysis of systemsto ensure it is maximized; Utilize customer service and web technologies to increase customer satisfaction; Maintain accurate records and documents on all customer service activities and discussions; Stay informed on the latest industry techniques and methods; Develop customer satisfaction goals and coordinate the team to meet them on a steady basis; Assess service statistics and prepare detailed reports Provide help and advice to clients on the Company's services; Requirements Interested candidates should possess a degree qualification with 5-8 years of work experience. Excellent oral and written communication skills Excellent organizational and time management skills Sound report writing and analytical skills Proficient in the use of Microsoft Office suite Detail-oriented with the ability to multitask Application Closing Date 17th January, 2021 APPLY ONLINE |
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