Please admin help me push this to the front. I need help.

On 31st January 2020 I bought a Samsung A70 Phone from Jyde Precision Services
Suit 79 Powa shopping Complex 30/31 Otigba Street,
with a branch at 30/31 Oremeji Street opposite FCMB bank off Obafemi Awolowo Way, Ikeja Lagos.

On May 10th I was on Call when the screen went off and refused to come on again.

Since the phone was under warranty I sent it to Samsung service center, only to discover the phone was not made for Nigerian Market, they refused to fix it, Samsung advised I should contact the vendor and returned the phone unfixed.


I sent the phone to the vendor since August last year, the vendor has refused to fix the phone neither has he given me another phone.

I suggested I add money to get another phone he is not picking my calls. I am not based in Lagos right now.


Please help what can I do. I don't have the phone neither do I have my money.

Who can help me?

Omo, this is so bad. To buy things for nigeria now dey fear me, offline and online sef

Did u buy it new? How long did u use it b4 the screen issue occurred? Did the vendor make any promises to u b4 or after returning the Fone? Aswell as b4 purchasing the fone?

Very Little the Vendor can do bro. Just forget it or retrieve it from him and try the local technicians. From your narrative you used the phone for more than 4Months before the incidence. And Samsung has refused responsibility.

[quote author=jaxxy post=97970958]Did u buy it new? How long did u use it b4 the screen issue occurred? Did the vendor make any promises to u b4 or after returning the Fone? Aswell as b4 purchasing the fone?[/qiuote]

Yes, it was New. Approximately 3 months.

entrep88:
Very Little the Vendor can do bro. Just forget it or retrieve it from him and try the local technicians. From your narrative you used the phone for more than 4Months before the incidence. And Samsung has refused responsibility.

From 31st January that the phone was bought it got to me in Kogi state around 10th February. And the phone spoilt on 10th May.

That's is approximately 3 months. And a brand new phone should have a warranty.

[quote author=demsyjoy post=98041884][/quote]

Then u shud have a warranty to fix anything on it. If u bought it new.

demsyjoy:


From 31st January that the phone was bought it got to me in Kogi state around 10th February. And the phone spoilt on 10th May.

That's is approximately 3 months. And a brand new phone should have a warranty.

A brand new phone will only have a warranty if you buy from accredited dealers TBH. I will suggest you take the phone and repair it yourself.

When you took it back to the seller what did he/she tell you ?

Meister:


A brand new phone will only have a warranty if you buy from accredited dealers TBH. I will suggest you take the phone and repair it yourself.

When you took it back to the seller what did he/she tell you ?

He said he doesn't want to touch the phone as the phone still have a warranty, that he will try to get Samsung to repair the phone.

demsyjoy:



He said he doesn't want to touch the phone as the phone still have a warranty, that he will try to get Samsung to repair the phone.

Like I said before the best thing to do is to collect the phone back and repair it yourself so you don't lose both ways that's if that phone is even still in that guys possession

I know jyde very well, its like husband and wife business. If they are the one, I have bought a laptop from them before and no issues