Outbound Job Scheduler
Sticky Agent
Campaign Management
Call Conference
Theme Selection
Week Off Mode
Configurable Scripts
Ticketing System
DID Management
Music on Hold (MOH)
Multi Users Login
DNC Control
Answering Machine Detection
Multi-lingual Support
Advanced Dialers
Voicemail
Call Transfer
Automatic Missed Call
Time based Inbound Call Routing
Holiday Mode
Easy to Configure Call Routing
Barge-in / Coaching / Whisper
Recording Playback & Download
Abandoned Call Dialing
Call Disposition Details
Trunk Management
Real Time Queue & Agent Status