Our Client is a health technology company advancing the state of healthcare through large scale discovery and translational research, advanced molecular diagnostics, and clinical programs for the benefit of Africans and the global population.

We are seeking qualified candidates to fill the position below:

Job Role: Call Centre Agent

Location
Lekki, Lagos

Responsibilities
• To receive and resolve calls from providers and have first call resolution on pre-authorization queries and escalate where necessary.
• To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution.
• To receive calls from prospective clients and re-route the calls to the Sales and Distribution department ensuring that the prospective clients receive the best service.
• Keep records of all communications and send regular reports to supervisor.
• To follow up on specific cases with supervisor.
• To advise members on individual benefits and how to best utilize these benefits.

Job Requirements:
• Candidate must be a registered nurse, midwife or possess B.Sc. Nursing with valid license. Candidate must have a minimum of Credit or Second-Class Upper Division and additional medical qualification will be an added advantage.
• Candidate must have a minimum of 1-year clinical experience and experience in a similar role in a Health Maintenance Organization (HMO) will be an added advantage.
• A previous experience in a call centre with an HMO would be an added advantage.
• Candidate must have advanced knowledge of Medical Global Best Practices, Health Insurance, Products and Processes
• Excellent organizational, communication (verbal and written), listening skills and attention to detail.
• Candidate must be very proficient in Microsoft office packages.
• Fluent in any major Nigeria language is an added advantage.

Method of Application
Qualified Candidates can send cv to verifiedrecruit@gmail.com

NB: Do not apply if you have no background in nursing.