The Operations Manager North will ensure exams operations meet demand, whilst maintaining customer service quality, exams integrity and compliance standards across our Abuja and Kano offices. The postholder will have responsibility for the Northern part of Nigeria and will have oversight in areas outside of our main office locations.

This role is ultimately responsible for efficient and effective capacity, cost management, test day delivery. You will also guide and coach team members to meet operations and service delivery standards. The role will work closely with commercial and business development colleagues in the geography.

Main Opportunities/Challenges of the Role

Setting up new operational ways of working to support the new Exams Operating Model, coaching and developing team members to delivery to a high standard and ensuring culture change is considered.
Upholding compliance standards and efforts to standardise across product and execute high quality exam delivery services for assigned geography
Implementing significant change, with regards to people, process and systems
Upholding a customer service culture
Job Requirements

Essential:

Relevant experience of overseeing production of goods/provision of services
Experience of planning and delivery in a fast-paced operational environment at a management level
Experience managing teams
Experience of delivery change and ensuring that new ways of working are embedded
Desirable:

University degree in any subject or relevant qualification
Experience working in Exams environment
Experience of leading on delivery of computer-based exams

Apply through the link below



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