Role: Customer Success Manager
About Omnibiz
We provide sales force and marketing automation solutions to businesses in the FMCG segment that
bring transparency and efficiency, driving growth in sales & marketing.
About the Role
The customer success manager at Omnibiz supports our customers as they transition from sales
prospects to active users of our products. They’re focused on customer loyalty and building close
long-term client relationships.
A proactive manager focused on the goals our customers want to achieve through the usage of our
product. He/she drives customer value from our product by thinking and providing solutions from a
long term perspective.
KPIs: Customer Churn Rate / LTV
Responsibilities:
- Evaluate and Analyze Customer Needs
o Understand the needs of our customers and capture their requirements effectively
- Onboard new clients
o Assist with account creation and setup. Provide assistance and guidance to the
product team
- Enhance Customer Training
o Build video / PDF / other materials to provide quality training and ease the adoption
of our applications
- Maintain constant knowledge of our customers’ industry as well as ours
o Be in the know of market trends and understand the operational functions of our
customers in order to be in a position to provide the best solutions
- Weekly / Monthly / Quarterly reviews of customer accounts and measurement of impact,
highlight areas of improvements
- Constant communication with customers, ensuring their challenges are attended to
immediately.
o Diligently investigate and resolve customer queries, report errors / issues to the
product team, do constant follow up with internal teams to ensure customer issues
are resolved on priority
o Provide regular updates to clients on errors / issues being fixed and new
developments done
- Ensure proper communication and constant adoption of new features / releases done
Reports To: Product Lead

Kindly apply via the link below

https://forms.gle/AJ4JAApqpZai9rmNA