Job brief
We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


Responsibilities
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers


Requirements
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
MUST reside within LOTTO, MOWE OFADA, IBAFO,MAGODO, AREPO OR BEGGER
Ability to multi-task, prioritize, and manage time effectively
HND/BSC in any Mass communication or similar discipline
Method Of Application

Upon meeting the above requirements, interested and qualified candidates should forward their Cvs/ Resumes to careers@pruviaintegrated.com using the job tittle as the subject of the mail.

NB: If you do not meet up with the above requirements please DO NOT APPLY