Layer Five is an Authorised Training Partner of Universal Registrars and TNV. Layer Five Certified Customer Relationship Management Certification is Globally acceptable. The proverbial customer is king remains relevant even in today’s business environment. This course takes you through the customer journey. It encompasses topics that will make you understand your type of business and how best you can handle your customers. It also explains what every business should focus on, to enable it have customer advocates. These advocates will serve as foot soldiers to help you in accomplishing your business goals and objectives.

WHY IS THE CERTIFICATE MOST SOUGHT AFTER?
The course also includes the use of one of the smartest CRM tools (Copper CRM application). This tool easily integrates with your Gmail and can serve as a reminder, so that you will not miss any potential client or business opportunity again
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PHYSICAL CLASS ROOM LEARNING.
Training Cost: #60,000.
• Make your customers a roaring fan
• CRM systems are used by thousands of businesses worldwide
• Prepare for roles in sales and marketing
• CRMs allow you to improve the efficiency of vital business processes
• Multiple employees across departments can collaborate easily
• Collect and analyse some of the most valuable business data
• Certificate of completion from Layer Five.

WHAT ARE THE COURSE OBJECTIVES?
What Topics are Covered?
• What CRM is and who it serves
• Checklist for success
• Requirement driven product selection
• Considerations in tool selection
• Strategies for customer retention
• Building the future
• Homegrown vs. application service provider
• The development team
• Evaluating and reviewing your program

WHO SHOULD DO THIS COURSE?
• Customer Relationship executives
• Customer Service officers
• Managers
• Human Resource Personnel
• Sales personnel
• Any one willing to enhance or launch their career in CRM

For further enquiries:
Call: 08104065086, 09068905009
email: nkiru@layerfivetraining.com ; cosmos.winifred@layerfivetraining.com
website: www.layerfivetraining.com
Office address: 28b Fleming Avenue, Rumuomasi, Port harcourt, Rivers State.