1. Assistant \ Trainee Desk Side Technician
Experience 0 to 12
"Basic knowledge of
• Windows OS (e.g. XP, Vista, Windows 7)
• Microsoft Office applications
• PC\Laptop hardware
• PC\Laptop peripherals, including printers
• Mobile devices"

Dispatch Technicians;
• Speaking; Basic
• Writing; Basic
• Reading; Good


Dedicated Technicians;
• Speaking; Good
• Writing; Good
• Reading; Good

Responds;
• Meets customer service standards
• Deals promptly with all customer inquiries / requests
• Takes care when communicating to the customer checking information is
understood and they have what they require
• Remains calm and patient in the face of difficult situations
• Selects appropriate information for customer and continually seeks to improve communication channels;
• Anticipates problems and identifies issues correctly
• Applies logic and common-sense when analyzing problems
• Identifies basic requirements
• Breaks a problem down to get behind it and understand it more;
• Identifies and takes into account impact on other areas of own decisions or requests
from the team
• Shares knowledge, experience and information which may be useful or of interest to
others
• Contributes ideas to the team and supports the ideas of others


2. Junior Desk Side Technician

Experience 12 to 24 Months

"Sound knowledge of
• Windows OS (e.g. XP, Vista, Windows 7)
• Microsoft Office applications
• PC\Laptop hardware
• PC\Laptop peripherals, including printers
• Mobile devices
Awareness of;
• Active Directory
• Exchange
• Apple OS

At least one of the following;
• PC\Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in desktop area
• Microsoft Office Specialist (MOS) Certification

Dispatch Technicians;
• Speaking; Basic
• Writing; Basic
• Reading; Good


Dedicated Technicians;
• Speaking; Good
• Writing; Good
• Reading; Good

Responds;
• Meets customer service standards
• Deals promptly with all customer inquiries / requests
• Takes care when communicating to the customer checking information is understood and they have what they require
• Remains calm and patient in the face of difficult situations
• Selects appropriate information for customer and continually seeks to improve
communication channels" "Logical;
• Anticipates problems and identifies issues correctly
• Applies logic and common-sense when analysing problems
• Identifies basic requirements
• Breaks a problem down to get behind it and understand it more" "Contributes;
• Identifies and takes into account impact on other areas of own decisions or requests
from the team
• Shares knowledge, experience and information which may be useful or of interest to
others
• Contributes ideas to the team and supports the ideas of others"

N:B All candidates must reside in lagos and must be mobile with valid drivers license.

send resumes to georgeokwelmsconsult@hotmail.com