ORGANIZATION: Cyreum Limited

JOB TITLE: Application Support Officer

LOCATION: Abuja

JOB DESCRIPTION

We are looking for an Application Support Officer to manage the resolution of application and system issues that arise across our products. You will be part of a cross-functional team that is responsible for the full software development life cycle and application life cycle management.

As an Application Support Officer, you should be comfortable around providing both technical and non-technical technology support and familiar with Information Technology (IT) service management and Agile methodologies. You should also be a team player with a knack for information and communication technologies.

REQUIREMENTS

• Strong knowledge of iOS and Mobile applications, operating systems, operating systems, applications, and software
• Experience in providing full life cycle management of all higher tier support and troubleshooting
• Knowledge of ITIL and computer protocols like TCP/IP
• Proficiency in proactively identifying and communicating operations and business risks
• Understanding of Agile software tools such as Git, GitHub, Jenkins, Gradle, and/or Docker
• Proficiency in providing support to customers, internal team, and external clients when required
• Assisting with systems integrations, service operation, service transition, and continuous service improvement
• Ability to identify and resolve technical and non-technical issues in time and provide on-call support
• Experience in managing and coordinating application suppo