Customer Service Representative Needed In Ajah At A Financial Institution


ABOUT THE ROLE
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency

RESPONSIBILITIES.
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

REQUIREMENTS
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Minimum of OND
- Banking experience is an added advantage.

REMUNERATION
#50,000 monthly + Commission
NOTE: Only qualified candidates will be contacted.


METHOD OF APPLICATION
Qualified candidates should send their CVs to verifiedrecruit@gmail.com, using the job title as the mail subject. or click here to apply: https://assist2hirelearning.com/job/customer-service-representative-needed-in-ajah-at-a-financial-institution/