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Customer Service Representative Needed In Ajah At A Financial Institution by assisttohire: 12:52pm On Jun 29, 2021 |
Customer Service Representative Needed in Ajah at a financial institution ABOUT THE ROLE A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency RESPONSIBILITIES Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers REQUIREMENTS Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Minimum of OND Banking experience is an added advantage. REMUNERATION #50,000 monthly + Commission NOTE: Only qualified candidates will be contacted. Enrol for our Virtual Customer Service Agent Course and have the edge for this job. Visit our website assist2hirelearning.com to get started. [b]METHOD OF APPLICATION Qualified candidates should send their CVs to verifiedrecruit@gmail.com, using the job title as the mail subject. |
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