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|Recruitment - Field Service Officers For All States In Nigeria by NETBUS: 12:08pm On Jun 30, 2021|
The leading PTSP in Lagos is currently looking for Field Support Officers to support her Agency Banking platform.
Job requirement is as follows:
1. Deploy POS terminals, Train customers (Merchants, Sale/Till attendants) and provide 1st & 2nd level support during scheduled customer visits in accordance with NETOP’s support guidelines.
2. Ensure that all terminals assigned for deployment are promptly and professionally delivered to customers within agreed SLAs, with evidence of duly completed deployment forms.
3. Ensure all POS terminals have a clear NETOP Customer Hotline sticker to report any support related incidents.
4. Adhere daily to uploaded roadmap for customer visitation within the route; Upload all merchant visitation report through the authorized channel(s)
5. Ensure he/she visits and supports all assigned merchants every month and ensures their POS terminals are working satisfactorily 24/7 in line with agreed Bank SLAs (Minimum 85% Active ratio)
6. Ensure prompt resolution of all escalated incidents from Regional Support Supervisor/Contact Center with detailed resolution feedback and Test Transaction Receipt (TTR)
7. Liaise with the System Support team to drive re-activation of inactive terminals in the assigned route and to improve the ratio of Deployed vs. Active terminals.
8. Ensure the retrieval/replacement of faulty terminals as approved by Bank/ Regional Support Supervisor and that each terminal retrieval form is duly completed and acknowledged by the customer.
9. Seek ways to minimize response time to incident resolution, customer visitation, and terminal deployment/retrieval without impacting performance.
10. Support ongoing improvements in Company processes pertaining to field support.
11. Provide feedback to management on areas of improvement in its operations/service delivery.
12. Communication Skills: Smartphone user; ability to use email and proficient in navigating the internet for real-time communication with support team.
13. All other tasks as assigned by team lead or management.
This is a contract role.
Qualifications - HND/BSC
Salary - N60,000 (net) Health insurance will be provided.
Location- All 36 states in Nigeria
Qualified candidates should send an email to: email@example.com with the state interested in as subject.
|Re: Recruitment - Field Service Officers For All States In Nigeria by illicit(m): 12:27pm On Jun 30, 2021|
|Re: Recruitment - Field Service Officers For All States In Nigeria by Ojey1234: 1:54am On Jul 01, 2021|
Good day, can I just send my Resume to the mail?
|Re: Recruitment - Field Service Officers For All States In Nigeria by NETBUS: 4:31pm On Jul 05, 2021|
Yes you can.
|Re: Recruitment - Field Service Officers For All States In Nigeria by Jmarjr(m): 8:53am On Jul 06, 2021|
Just sent mine also. Delta
|Re: Recruitment - Field Service Officers For All States In Nigeria by Ojey1234: 8:43pm On Jul 16, 2021|
Guys please is there any update?
|Re: Recruitment - Field Service Officers For All States In Nigeria by Jmarjr(m): 9:49pm On Jul 16, 2021|
Me self just tire o. No response yet 4rm dm
|Re: Recruitment - Field Service Officers For All States In Nigeria by Ojey1234: 2:42am On Jul 17, 2021|
I beg my Good pple of NL, who knows much about them?
|Re: Recruitment - Field Service Officers For All States In Nigeria by Jmarjr(m): 5:30pm On Jul 18, 2021|
Men! Finally i was called today, bt heard its a gradual process. They will soon you guys. GOODLUCK.
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