Job Purpose

The Fitness Centre Receptionists play a critical role in providing a first-class experience to members, prospective members, and visitors to the facility.

Together with other members of the Fitness Centre Team, the Receptionists are ambassadors for the organization and will be the first point of contact for inquiries, complaints, and questions.

Duties and Responsibilities:

The main functions are to:
- Welcoming members and visitors to the gym and providing accurate information concerning programs and activities.
- Provide exceptional customer service experience to all members, non-members, and users of the facility.
- Enrolling new members and assisting current members with their queries.
- Checking in members and verifying memberships.
- Registering prospective members and guiding them to the correct instructors.
- Providing information on classes and availability.
- Taking a responsible attitude towards maintaining the premises and facilities of the Fitness Centre.
- Taking money for activities and accurately accounting or transactions at the end of each shift.
- Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance, and pleasant manner at all times.
- Handling telephone  inquiries,  recording  messages  from  incoming calls and transferring calls
- Maintaining a clean and tidy environment, both behind and in front of the counter.
- Recording and keeping clear and accurate records of all queries, complaints, lost property, and repairs and ensuring the information is delegated to and resolved by, the relevant department.
- Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation
- Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Fitness Centre Manager.

Additional

- Committed to working within a framework that encourages equality of opportunity and diversity.
- Supportive of the Aims and Purposes of a Smart Gym.
- Uphold safe and efficient workplace policies and practices.
- Undertake supervision and training.
- Maintain records, and compile monitoring data as requested.

Qualifications and Requirements:

- Good level of secondary education.
- At least, Intermediate use of MS Excel.

Additional Information:

- Good use of initiative.
- Friendly and approachable with an outgoing personality.
- Cooperative, positive and optimistic.
- Excellent customer service skills.
- Basic numeracy skills.
- Ability to enjoy working with a diverse range of people.
- Able to project self-confidence in own abilities.
- Able to prioritize work, handle pressure and take confident day-to-day decisions.
- Ability to maintain a professional appearance and behavior.
- Ability to communicate effectively in person, in writing, and over the telephone.
- Willingness to work flexibly in response to changing organizational requirements.

HOW TO APPLY:
Send your CV to hustlenaija@gmail.com with “GYM RECEPTIONIST” as the subject of the mail not later than Thursday, July 15, 2021.