IT DUTIES JOB
Provides IT support, training, and orientation for new technology users
Offers troubleshooting, support, and repair when IT equipment or networks malfunction
Provides phone, live chat, or in-person support, depending on the organization's scope
Asks directed questions regarding equipment and networks to assess IT issues
Follows scripts to provide effective and well-tested support
Walks clients through solutions to solve problems and directs questions to supervisors or specialists when necessary
Demonstrates great customer service skills, listens carefully, and exercises patience
Documents daily tasks, training, and support sessions to inform the department and organization better regarding IT support needs
Maintains records of hardware and software inventory
Assists with maintaining information security through controlled hardware or software installation and staff education
Works with a team of installation, network, security, and support specialists
Follows emergency plans for equipment, power, or security failures when necessary and protects data and security
Specialises in IT support for a particular industry, such as wireless technology, healthcare, or finance
Advances knowledge of current technology and support solutions by attending workshops and continuing education courses
Stays updated regarding new technology through industry news


IT Skills and Qualifications
Bachelor's Degree in Computer Science or a Related Field, Knowledge of Computers and Networks, Knowledge of Software and Hardware, Decision Making, Problem Solving, Critical Thinking, Written and Verbal Communication, Interpersonal Communication, Attention to Detail, Ability to Work Under Pressure, Ability to Meet Goals, Patience.

Salary: Attractive and commensurate with experience and value offering.

Application Method:
Qualified and interested candidates should send their CVs to godwin.sunday@ekesonstransport.com or Sales@ekesons.com using the position as subject of the mail.