A reputable organization in Lekki is recruiting for a customer service Officer who would be responsible for focusing on providing the correct resolutions for both customers and the business and would also handle customer relationships and assist with other services.

Job Description

* Providing introductory information to new customers
* Ensuring that customers are satisfied with products or services
* Following up with clients or customers to check that they’re still satisfied with any purchases
* Letting customers or clients know about additional products or services
* Determining the quickest, most effective ways to answer a client’s or customer’s questions
* Escalating queries and concerns
* Troubleshooting common issues with a product or service
* Working with a team of CSRs and other departments to find appropriate solutions

Skills/Qualification
* HND/B.Sc. in Business Management or similar discipline
* Proficient use of Micro soft Office(Word, Excel, PowerPoint etc.)
* Interpersonal and customer service skills
* Analytical and problem-solving skills
* Multitasking and organizational skills
* Ability to answer a high volume of calls and/or emails daily
* Ability to share work among a customer service team
* Attentiveness and patience
* Time-management skills
* Ability to find the positive in any situation

Salary: N60,000 - N70,000
Interested and qualified candidates should send cv to jobs.pcr@gmail.com using "Customer Service Officer" as subject of mail