Olaniwun Ajayi Legal Practitioners is a leading law firm with a broad financial, corporate, energy and natural resources, and regulatory advisory practice areas. With over fifty years' experience in helping organisations, governments and individuals achieve their goals; the firm has developed expertise in sophisticated commercial transactions, a fact illustrated by a track record of involvement in some of the largest and most complex transactions across many sectors of the Nigerian economy.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Description
Typical customer service officer duties and responsibilities include and are not limited to:

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@olaniwunajayi.net using the Job Title as the subject of the mail.