Whether you’ve decided to build a CRM system or a SaaS system for your eCommerce business, it’s important to look at existing ecommerce crm software. By evaluating popular CRMs, or customer relationship management systems, you can capitalize on industry trends, see what your competitors are doing right, and see where they’re going wrong. This will help you meet users’ needs, stay relevant, and better understand users’ expectations.
https://steelkiwi.com/blog/ecommerce-crm-software-examples/

I want to build CRM into my business

Whether you're launching your business to set up a sales process or change your software, the first thing to consider is knowing your needs. Additional features can be a great addition. The cost of the software depends on deployment methods and subscription plans. While some CRMs provided as SaaS are quite affordable, I found a helpful article on this at https://content.co.id. One of the common complaints from sales managers is the complexity of the operation. If the system features are not intuitive and easy to use, implementation efficiency will be low.