Job Title: Digital Back Office Agent
Job Location: Ikoyi, Lagos State.
Industry: FMCG
Salary: N100,000 Monthly Net

Job Summary
Workforce Group is currently recruiting on behalf of her client, a top FMCG firm for an experienced Digital back office agent. The incumbent will be responsible for keeping in touch with retail customers within the defined territories to drive and increase the overall objectives (Order rate, Active/Participation rate, Success rate) for the company.

Job description
• Analyze data to drive insights and action plans on how to achieve set targets for E-orders & response rate.
• Check and approve/reject the task performed from touchpoint personnel while keeping follow up on low performance touch points.
• Track and find faster and better solution for all touchpoints who are facing technical issue with the platform in efficient way.
• Monitor and perform rewarding system for all the touchpoints in monthly/quarterly/yearly period while being compliant with record information management.
• Support back office supervisor in collating and consolidating reports.
• Support back office supervisor on platform management, administration & configurations.

Qualification Requirements
• BSC/HND degree in Commerce, Marketing or related etc.
• Have an experience in Microsoft Excel, Data analysis, CRM administration (Salesforce), E-Commerce, Database management, Customer engagement.

Interested candidate should send their CV to recruitment@workforcegroup.com with the job role as the subject.

Kindly note that qualified candidate will be contacted.