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Food & Beverage Customer Service Specialist And Operational Manager by aomobello247(f): 11:48am On Oct 14, 2021 |
Residency Hotels Limited - A major hotel chain endowed with a rich tradition of hospitality. Within a Residency experience, every guest is offered a warm welcome and is made to feel special, valued and appreciated. We are recruiting to fill the positions below: 1. Food and Beverage Customer Service Specialist 2. Operational Manager Location: Lekki Employment Type: Full-time Job Description Manage all Food & Beverages and day-to-day operations within budgeted guidelines and to the highest standards Preserve excellent levels of internal and external customer service Design exceptional menus, purchase goods and continuously make necessary improvements Identify customers needs and respond proactively to all of their concerns Comply with all health and safety regulations Report on management regarding sales results and productivity Oversee all aspects of the daily operation of the Apartment’s Room Service operation Ensure proper set-up, breakdown and maintenance of all banquet functions Organize all documentation for shift work on a daily basis including pre-shift reports Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems Coordinate and monitor all phases of the Room Service operation Supervise the room service area in order to attract, retain, and motivate the employees Ensure optimal level of service, quality, and hospitality are provided to guest Ensure the timeliness and accuracy of the amenity set-up and delivery Monitor and maintain proper running and cleanliness of banquet areas Perform any other reasonable duties as required and directed. Requirements Minimum of 5 years of experience Experience at a supervisor level in managing a restaurant in a hotel, for at least 5 years Communication and leadership skills Up to date with food and beverages trends and best practices Guest oriented and service minded Proficiency in MS Office, Outlook, Word, Excel. Application Closing Date 30th October, 2021. How to Apply Interested and qualified candidates should send their CV to: jobs@myresidencyhotel.com using the job titles as the subject of the mail. |
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