Job Role: Growth & Debt Collections Manager
Location: Ikoyi, Lagos
Industry: Financial Services

Directly Reporting to: CEO

Job Summary
The Growth & Debt Collections Manager is responsible for working with the product team in developing a technology savvy debt collection product while also leveraging industry relationships in the MFB space to sign up lenders on the product.

Job Responsibilities
•    Achieving all milestone KPIs below.
•    Responsible for attracting, acquiring, onboarding and retaining Lenders on our platform.
•    Developing and outlining operational procedures that will guide all collection and disbursement activities on the platform.
•    Responsible for developing underwriting processes on the platform
•    Responsible for lenders relationship management and Operations.
•    Providing strategic insights from various stakeholders needed to improve the quality of CX for both lenders, borrowers, regulators, product team etc.
•    Ensuring all necessary stakeholders are informed in a professional manner of changes to the platform.
•    Developing/creating processes that ensure the customer (borrowers & lenders) journey is seamless and guarantees a 50% conversion rate of leads generated.
•    Resolving all customer and client issues within 24 hours tops and escalating issues beyond your control to your Line Manager immediately they arise.
•    Preparing, distributing and maintaining Due Diligence Checklists updating regularly to meet target underwriting goals
•    Ordering and obtaining reports and verifications from external parties where necessary
•    Monitoring existing portfolios to ensure proper risk ratings and early identification of potential problems.
•    Monitoring and supervising ALL operational processes to achieve 100% TAT.
•    Carrying out research on new technologies and ensuring 90% uptime on current E channel portal(s).
•    Implementation of Key Projects within stipulated time frame.
•    Designing, planning and implementing business strategies.
•    Re- engineering processes to improve service delivery.
•    Ensuring customer experience both internally and externally are in line with service standards.
•    Establishing policies and procedures that promote the company’s culture and vision.
•    Analysing and interpreting data and metrics.
•    Creating reports for the management.
•    Taking the lead in expansion activities.
•    Maintaining relationships with partners and vendors.


Key Performance Indicators.
•    Month 1&2: Sign up at least 12 lenders on our platform and get them to disburse loans on the platforms. A minimum of N10 million disbursed for each lender. Grow the Gross Margin of our platform
•    Month 3: Grow the number of lenders to 20 or the loan book to N250 million and get them to disburse loans (minimum of N 10 million naira each) on the platforms
•    Special Target: Achieve a target of 50 lenders all disbursing and grow our loan book to N5b by Month 5.
•    Ensure a great customer experience that guarantees a 70% retention rate of all borrowers that visit the platform
•    Ensure no loss of client or customer due to a bad experience with the business
•    Ensure ALL customer/client issues are resolved within 24 hours.
•    Ensure average 90% rating and feedback by Lenders completing the lenders experience questionnaire monthly.
•    Develop a lenders acquisition growth plan for the next 6 months

Requirements:
•    A good degree in any related discipline.
•    Master’s degree is an added advantage
•    At least 5 years’ experience in debt collection experience in the MFB space. Must have worked in this capacity in the MFB space and hopefully with nano lenders
•    Must have experience in the MFB space as a “debt collector” (chasing up individuals to pay their debt). 
•    Must have extensive experience in the area of debt collection and must have liaised with banks, helping them in debt collection. 
•    Must be comfortable with technology and be able to organize meetings with decision makers in MFBs & banks to sign their companies up on our platform as lenders. 
•    Must be able to develop an effective operational process for debt collection and lenders disbursement of loans on the product.

Interested candidates should send their resume to gts.recruitments@gmail.com using the job title as the subject of the mail on or before 10th December, 2021