JOB DESCRIPTION:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

ROLES, RESPONSIBILITIES AND FUNCTIONS:

Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
Be able to manage large amounts of phone calls, chats, emails, and other communication channels
Assist customers on placement of orders, refunds, or exchanges
Ensure customer satisfaction and maintain professional customer support
Place the customer at the center of the customer service experience
Maintain a positive and friendly tone with customers at all times
Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
Listen to customer complaints and try to identify the cause of their problem to your best ability
effective communication skills including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
analysis and problem assessment skills demonstrated by the ability to collect the necessary information to identify key issues and identify cause-effect relationships
adaptability including the ability to perform efficiently in different environments and with diverse tasks and people
stress tolerance and the ability to maintain satisfactory work standards under pressure
in-depth product knowledge including proactive learning and understanding

Requirements:

Bachelor’s degree preferred
Proven call center or customer service experience preferred
Strong soft skills and communication skills
Flexibility to work multiple shifts, including during the weekends or on holidays
Must be willing to take part in required initial training
Willingness to take and ability to pass background check and drug screening
Can demonstrate empathy, listening skills, and speaking skills
Basic understanding of office and computer systems/software
Can succeed in a fast-paced work environment without being distracted during a customer interaction
Willingness to become familiar with the products and services of the company
Can work efficiently and manage time accordingly
Must have excellent organizational and multitasking skills
Key Skills and Competencies:

interpersonal skills
communication skills- verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
adaptability
initiative
stress tolerance

Apply - hr@turbham.com OR
Call: 08091110634 for more enquiry.