Job Title: Customer Support Partner
Job Type: Full Time
Location: Ikoyi Lagos
Industry: Telecoms
Salary: 180,000
Must have Accounting background/Account Receivable Management

RESPONSIBILITIES:
• Ensure less than 5% customer churn on managed accounts
• Constant analysis of Managed customer database for Revenue and Debt management
• Work with product, UAT and support teams to validate new products, new systems, and upgrades
• Generate relevant reports as required by the business
• Analysis of customer requests for prompt resolution
• Ensure end-to-end account management for Enterprise customers
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
• Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products
• Liaise with support teams (within and outside ES) to resolve any customer identified issue
• Knowledge of new Enterprise products and services
• Knowledge of managed Enterprise Customer base
• Confirm Quality Assurance on generated bills
• Monitor provisioning and fulfillment of customers’ orders/requests
• Enterprise Customers SLA / Contract Management
• Product, services, solutions, and systems testing for user acceptance and business process optimization

REQUIREMENTS
• HND/BSC in any social science field and a minimum of 4 years experience as a customer service personnel with experience working with others
• Experience working in a medium organization
• Experience in the telecommunications industry in a similar role
• Experience in a customer service environment in the telecommunications industry.
• Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
• Basic Enterprise products and services.

Kindly forward CV to recruitment@phillipsoutsourcing.net using Customer Service Partner as subject of the email

Lofty Keto creators suggest consuming two pills every day, ideally in the first part of the day. It is all-regular and doesn't contain components and synthetic substances that cause hypersensitive responses. Be that as it may, assuming you are narrow minded to any Regal Keto pills, it is best not to consume them. Regal keto What's more, assuming you are hopeful, nursing, or under any drug, Regal Keto creators propose you don't utilize the pills. Likewise, don't involve Regal Keto pills in blend with comparative enhancements.