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Whatsapp Bots Can Be Used By Banks & Fintech Companies, Or Any Institutions - Technology Market - Nairaland

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Whatsapp Bots Can Be Used By Banks & Fintech Companies, Or Any Institutions by Jamesshema(m): 1:44pm On Feb 14

Simply put, a chatbot on WhatsApp is a software running on the messaging app WhatsApp. The chatbot is powered by a defined set of rules or artificial intelligence, in some cases.

WhatsApp chatbot is basically designed to have a conversation with humans over chat. WhatsApp bots can be used by banks & FinTech companies, Hospistal or any customer driving institutions to generate leads, offer support, and deliver assistance on the world’s most popular messaging app.

In a fiercely competitive banking & FinTech space, where consumers often complain of the lack of clear accessibility to decent customer service and resources, WhatsApp bots can be a real game-changer which can facilitate easy interaction with your prospects and existing customers through the app that they use most.


Banks and FinTech firms using WhatsApp chatbots enjoy a greater chance to engage their customer, which primarily revolves around three main areas:

Customer service

A study conducted by Gartner suggests that 85% of banks and businesses will be interacting with customers through chatbots in the near future. Another study by Juniper Research shows that chatbots can help save banking & FinTech players save billions of work hours through automation and implementation of various conversational tools.

WhatsApp business chatbot for banks offers an ideal channel to provide customer support as customers don’t need to wait for hours/days to get their simplest of queries resolved.

Your WhatsApp chatbot can answer all the common support queries instantly. In case the bot does get stuck and is unable to answer a high-level query, it can easily direct the query to a human customer support agent, within the easy & convenient setup of WhatsApp.

[b]Alerts and Notifications
[/b]One of the constant struggles that banks and FinTech companies face is in getting their notifications and alerts seen by the customers.

Sending notifications through the WhatsApp API allows the banks to significantly boost their chances of customers opening the notifications sent by them.

Whether it is to send a cheque deposition notification or a reminder to make the upcoming bill payment via a FinTech app, WhatsApp bot does it effortlessly allowing the banking & FinTech firms to be more efficient in their processes.

[b]Promotions and Direct Marketing
[/b]Using a WhatsApp bot, banks and FinTech firms can directly market to a large number of users by sending direct WhatsApp messages, which functions as an automated conversation. For example, banks can send a special promotional offer to a user and enjoy the benefit of automatically initiating the sign-up process using the bot.

This reduces the risk of losing the prospects due to unsatisfactory service experience or the hassle of convincing the user to visit a website.

Put simply, WhatsApp bot allows banks to build better customer engagement by offering more immediate and responsive support.

Apart from these, WhatsApp chatbot is a smart investment for banking and financial institutions because-

It allows you to maintain consistency with every user through automation.
WhatsApp bots can work round the clock with minimal human intervention.
End-to-end encryption feature of WhatsApp API makes it completely secure and easy to use when it comes to sending and receiving confidential banking data.
With 100% deliverability and a high response rate, WhatsApp bots offer a seamless performance always.

Call for integration;

[b]Call us or message us
[/b]Call : 234-09030306672 or 08187798228
Whatsapp or call: 2348055988585

[b]Mail us
Re: Whatsapp Bots Can Be Used By Banks & Fintech Companies, Or Any Institutions by drmuchin: 1:54pm On Feb 14
good initiative
Re: Whatsapp Bots Can Be Used By Banks & Fintech Companies, Or Any Institutions by Jamesshema(m): 3:35pm On Feb 22
good initiative

yes it is Mr: [quote author=drmuchin post=110220386]

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