Our client, who is a major player in the financial services sector, is currently looking to hire a Head, Operations[/b] for their outfit in [b]Ilupeju, Lagos[i][/i].


Reporting line: General Manager

Department: [/b]Operations

[b]Job Summary:

▪ Responsible for designing, implementing, operating and continuously improving the back-office systems and processes that underpin the company’s consumer lending offer, namely underwriting, loan administration, collections and recovery
▪ Responsible for designing the company’s internal operations in line with global best practices, set up new business processes from scratch including its enabling IT systems


JOB DESCRIPTION:

Strategic:

▪ Coordinate, execute and monitor the company’s operations management Policy ▪ Outline process flows, define operating rules and policies and assign operational roles and responsibilities

▪ Integrating manual operations with IT systems and defining performance metrics

Operational:

▪ Run day-to-day underwriting and collections and lead the team by example
▪ Track performance metrics, take corrective actions, analyze bottlenecks and implement solutions that bring process performance to the next level
▪ Manage the overall cost of operations
▪ Manage the entire back-office processes i.e., oversee a wide range of operational activities alongside managing customer relationships
▪ Perform credit analysis, and establish direct communication channels with applicants and borrowers
▪ Issue loan agreements and apply payments to individual accounts
▪ Identify delinquent accounts and taking direct collections actions
▪ Issue monthly statements and address customer claims, etc.
▪ Design and continuously improve existing and new business processes
▪ Select the IT systems that support day-to-day operations
▪ Become intimate with the regulatory environment and ensure compliance at all times
▪ Prepare regular presentations on the overall status of the company’s operations and deliver results and improvement plans to the
Management and Board of Directors

Key Competencies & Experiences

▪ Minimum 5 years’ experience in consumer or commercial lending operations e.g. operations, underwriting, credit risk, collections, etc.
▪ Excellent Project Management skills
▪ Understanding of the full credit lifecycle including acquisition, fraud, account management, collections and recoveries
▪ Familiar with operating IT systems
▪ Able to manage incidents, including liaising with IT and stakeholders to ensure smooth resolution, design and implement system changes
▪ Numerically savvy, able to work with data, perform analysis and communicate results
▪ Experienced in performance management, capable of understanding process shortcomings and set up key performance indicators to measure improvements
▪ Proficient on Microsoft Office Suite
▪ Able to build simple financial models and KPI dashboards using MS Excel


General Competencies

▪ Ethical fiber and can-do attitude
▪ Hungry to achieve results and grow personally and professionally
▪ A hands-on attitude, not afraid to get involved in front line work in order to get the job done and better understand the business
▪ Strong interpersonal skills and ability to connect with customers effectively
▪ Able to multitask, cope with high-volume operations and challenging targets, as well deal with pressure
▪ Able to deal with uncertainty and make decisions with limited information
▪ Action oriented with strong analytical skills and problem-solving abilities
▪ Passionate about making things happen and being involved in a game-changing business
▪ Being connected with the social purpose of the business
▪ Eager to learn and develop new skills

Educational Qualifications:

▪ First degree in Finance, Economics, Management, Engineering, and any other relevant discipline


Certifications:
▪ MS Access
▪ Database Admin e.g. Oracle will be an added advantage

Method of Application: Interested and qualified applicants can send CVs to recruitment@stresertservices.com using the role as subject, or click: https:///3seRjpQ