jwax:
Good morning Ops!

It happened two weeks ago. I had nothing in my account so I asked a friend to send N5,000 to me which he sent around 9pm and around 11pm a customer sent N299,000 for a product.

I checked my balance and it was N304,000 then I went to sleep. By morning I woke up and decided to check my account balance only to find N290,000 remaining, N14,000 was gone with SMS or email notification. I was shocked and thought my card was missing but then I checked my wallet and saw it intact in my wallet, I stay alone so how come my card is with me and money left without trace. So I blocked the ATM card and called them to restrict the account.

I quickly rushed to a branch to make complain and was asked to come in two days time, when I came back the lady insisted that money was transferred to my fidelity bank account and I was like, who initiated it and why didn't I receive the money in the fidelity account, there was no reasonable explanation.

I got pissed off and left for another branch because the lady was provoking me and my hands were itching me to attack her.

I got to the other branch and Lo and behold Another rounds of deductions took place, N16,000 , N10,000, N4,000, N2,000 and N2,000.

I didn't know what was happening and I was raging.

Then I realized that I made those set of transactions to my Piggyvest target savings, which I was clearly debited and Piggyvest credited me... Now they came and started debiting me for the same transactions again.

I checked my account statements and went through it, Lo and behold the transactions were not captured in my bank statement. How possible?

I continued to file complains and they kept telling me that the first transactions were not successful and I asked why did you people debit me and not reverse it since it failed.

They said, since it is not captured in the account statement there is no prove that I was debited.... I have never experienced such before, I watched my money deducted and was never reversed how come it isn't captured in the statement. It was obviously a bug in their software.

We stayed on it then my account balance suddenly turned to minus -N29,000 , meaning I was owing them N29,000 after have already removed about N50,000 from my account.

I was ready to fight but they continued to hammer on the fact that those transactions are not in my bank statement.

To cut the long story short, I pushed further after two weeks and escalated it... They set up a team to look into my account and regularized it and it showed that they had wrongly double charged me and they refunded all the money they removed from my account and even some excess I didn't know of.

Banks these days, everyone should be careful. Imagine performing a transaction that is not captured in your bank account statement.

Kingosytex:


You for use hot slap reset her senses. :DSome of the bank tellers are very rude.

Kingosytex:


You for use hot slap reset her senses.
Some of the bank tellers are very rude. Some years ago in UNN, a friend went into the bank to pay his rent, he gave the cash and the account details to the cashier, only for the cashier to pay in the money into another account.

My guy checked the receipt and saw name discrepancy, he alerted the cashier and told her that she paid the money into a wrong account.

The lady disregarded him and echoed "next person" for the next customer to come.

My guy jumped up on the structure that separates customers from cashiers and gave the lady a very hot slap.

Everybody gathered, the securities were alerted and in a jiffy the manager came down. My guy was fuming to high heavens, only God knew how he got that 85k because his landlord had been on his neck, and bet9ja had dealt with him.

The manager came and asked what the matter was, my friend explained everything to him and even gave him the account details he wanted the money to be paid into. The man was very furious, he instructed the cashier to pay in the money immediately.

I raised this story because some cashiers can really be annoying.

Kingosytex:


You for use hot slap reset her senses.
Some of the bank tellers are very rude. Some years ago in UNN, a friend went into the bank to pay his rent, he gave the cash and the account details to the cashier, only for the cashier to pay in the money into another account.

My guy checked the receipt and saw name discrepancy, he alerted the cashier and told her that she paid the money into a wrong account.

The lady disregarded him and echoed "next person" for the next customer to come.

My guy jumped up on the structure that separates customers from cashiers and gave the lady a very hot slap.

Everybody gathered, the securities were alerted and in a jiffy the manager came down. My guy was fuming to high heavens, only God knew how he got that 85k because his landlord has been on his neck, and bet9ja had dealt with him.

The manager came and asked what the matter was, my friend explained everything to him and even gave him the account details he wanted the money to be paid into. The man was very furious, he instructed the cashier to pay in the money immediately.

I raised this story because some cashiers can really be annoying.

jeromeekugbere:
I hope they paid your friend his money,

Kingosytex:


Immediately. The manager ordered the cashier to pay in the money into the account.