Job Title: CUSTOMER SERVICE REPRESENTATIVE (INBOUND & OUTBOUND AGENT)
Location: OPEBI, IKEJA
Job Type: Full Time
Company: OUTCESS SOLUTIONS
Salary: 50k

RESPONSIBILITIES

· Answers phone and responds to customer requests.
· Upsell/Sell product and services, place custom orders in computer system.
. Provide customers with product and service information.
. Transfer customer calls to appropriate staff (as and when asked for)
· Identity, research, and resolve customer issues using computer systems and applications
· Follow up on customer inquiries, if not immediately resolved.
· Recognize, document and alert the supervisor of trends in customer calls.

REQUIREMENTS

· HND/Bachelor’s degree in Mass Communication or other related fields.
. Candidate must have completed NYSC
· Candidate must be within the age bracket 23 - 30years
· Relevant experience (6months – 1year) in Customer Service is an advantage.
· Strong phone contact handling skills and active listening.
· Familiarity with CRM systems and practices
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, prioritize, and manage time effectively
· Excellent written and verbal communication skills.
. Language skills. Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba

Kindly clink link to apply https://forms.gle/X5iasxjLMib54XBVA