Dear all,

We are recruiting to fill the position above.

The Ideal candidate must be fluent in French and Yoruba language.

What you would be expected to do:
I. Analyze data to better understand potential gaps, concerns, and outcomes of decisions
II. Create reports, summaries, presentations, and process documents to display results
III. Collaborate with other team members to effectively analyze and present data
IV. Develop systems and processes for gathering and storing data for future analytic projects
V. Identify process trends that are not well done by the agents and educate appropriately
VI. Monitor internal processes and revise/update the scorecards and scripts accordingly.
VII. Collaborate with the Process delivery analyst to identify opportunities to improve process
performance and efficiencies in existing systems.
VIII. Must have a tracking and monitoring dashboard on process adherence within the call center.

Please the ideal candidate must be able to speak French and Yoruba fluently.

Kindly send CV to relue@icsoutsourcing.com

Location is Lagos