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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Engagement Officer (380 Views)
Employee Engagement Officer / Npower C1 Starts, Minister Gives Engagement Letters To Npower Volunteers / Appyl For Enrollment And Student Engagement Officer (2) (3) (4)
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Engagement Officer by Yoyobravo: 10:31am On Jun 11, 2022 |
Job role: Member Engagement Officer Location: Lagos Mainland and Lagos Island SALARY – 80,000 Duties/Responsibilities • Answering customers' questions and escalating complex issues to the relevant departments as needed. • Calling potential customers to explain company products and encourage purchases. • Developing in-depth knowledge of company products. • Ensure prompt resolution of customer complaints Coordinate Weekly Staff Class • scheduling weekly classes and ensuring instructors are available and classes must hold. arrange substitute when required • Tracking customer experiences across online and offline channels, devices, and touchpoints. • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities. • Identifying customer needs and taking proactive steps to maintain positive experiences. • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications. • Analyzing customer feedback on product ranges and new releases, as well as preparing reports. • Performing product tests, evaluating after-sales and support services, and facilitating improvements. • Documenting processes and logging technical issues, as well as customer compliments and complaints. • Keeping informed of industry trends and new CRM technologies. Interested candidate should send their CV to recruitment@fortknoxoutsourcing.com Using Job Role and Location as the subject of the mail. |
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Urgent Need / Urgent Need / #1000 Giveaway No Bvn Or Nin Needed
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