Role: Data Analyst

Sector: Power

Location: Ikeja, Lagos

Renumeration: 99K Net



Role Purpose:

Responsible for setting up, monitoring, and managing the prepaid meters database with a view to maintaining an accurate database.

Role Accountabilities:

Review and process energy adjustments after necessary approvals.

Monthly reconciliation of total energy adjustment.

Review reconciliation documents from the business Units for set up of prepaid accounts on the AMI Platform and Ultima.

Set up of all new Prepaid accounts (CIS & Ultima) on the vending platforms according to set guidelines.

Responsible for analyzing and interpreting customer complaints by using statistical techniques and collected database to resolve it.

Develop and implement data collection to reduce errors and optimize efficiency.

Evaluate and spread customer’s arrears when the requests are sent from business units.

NMD Database maintenance.

Responsible for handling customer vending related issues on PPM platform.

Trouble shoot and resolve offline customer’s profile-related issues.

Daily installation quality checks and certification report.

Ensuring compliance with set installation standard by tracking installation progress on a feeder and DT basis.

Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.

Assist in Carry out any other duties as requested by the Unit Head and Head of Department.

Minimum Requirement:

First degree in social science.

Requires 2 - 4 years post qualification experience

Skills & Competencies:

Technical Competencies:

Electricity Regulations and Policies.

Data Gathering and Analysis.

Customer Focus.

Customer Support.

Payment Solutions/ Strategy.

Non-Maximum Demand Meter Reading.

Non-Maximum Demand (NMD) Management.

Energy Loss Reduction Techniques Management

Behavioral Competencies:

Communication and Interpersonal Relations.

Supervisory/Managerial Skills.

Problem Solving and Decision Making.

Managing Resources.

Business Focus

Qualified and interested candidates should share their CV with recruitment@mactay.com using the job role as the subject of the mail