JOB TITLE: Academy Administrator
YEARS OF EXPERIENCE: 3years
LOCATION: Lekki, Lagos
RENUMERATION: N100,000 - Negotiable

JOB QUALIFICATION :
• Minimum of HND
• Proven customer support experience or experience as an Administrator
• Strong Communication and interpersonal skills
•  Must be a Team Player
• Familiarity with Forex trading
• Ability to multi-task, prioritize, and manage time effectively
• Effective interface with online students and facilitators
• Ability to handle administrative imprest system such as accounting
• Intermediate Microsoft Office skills
• Social Media skills

Key Job roles:
• Meet Academy sales target and call handling quotas for each programme.

• Generate sales leads by converting inquiries, referrals and social media engagements into programme registration.

• Identify and engage students, assess prospects’ needs to achieve satisfaction in line with Academy programs

• Build sustainable relationships and trust with customer (students/prospects)  through open, interactive and professional communication

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution with regards to the Academy SOP

• Keep record of customer interactions and file documents, including database of Alumni, students and prospects.

• Follow communication procedures, guidelines and policies in line with Academy operating standard.

• Confirm, validate payment and issue necessary receipts to customers.

• Keep track of student’s enrollment and ensure alignment with class size

• Track and profile student details ensuring active participation and feedback in classes

• Track quality of facilitators’ delivery, appearance, communication, presentation and general feedbacks.

• Maintain timetable of classes and send reminders to students and facilitators.

• Provide programme assistance and support to students.

• Relate with faculty, Brand Consultant and HR Consultants on ongoing communication platforms

• Manage enquiries, payments, onboarding, regularization and closing of registration details

• Post on the Academy's social medial handles sharing e-fliers, course insight and intended programmes

Kindly refer suitable candidates or apply via: OD@deebeeconsulting.com