Customer Service Officer is needed for immediate engagement at IO Furniture Limited.

Location: Ilupeju, Lagos

Responsibilities
• Drive sales target for the customer service team by attending to all enquiries from emails, WhatsApp, social media, showroom walk-in and referrals.
• Obtain and articulate clients’ brief and assist them in identifying the solution they require for their orders.
• Preparing all required documentation for clients’ requests from quotation to order confirmation.
• Attending to customers that visit the showroom and ensure excellent customer experience on every transaction.
• Scheduling and attending site meetings to monitor progress of ongoing clients’ projects and act as point of contact for clients on all communication during execution process.
• Handling all clients’ enquiries, queries and providing support on all clients’ orders
• Ensuring that the production, delivery, and installation of clients’ orders are as agreed and within stipulated timelines.
• Accurately document all communication with the client to ensure seamless service delivery and follow through.
• Ensure that clients are provided with weekly updates on their order.

Qualification and Experience
• Minimum of BSc in a social science field
• Minimum of 3 years’ experience in client facing customer service
• Prior experience in an interior design or a furniture manufacturing company is an added advantage
• Knowledge of Microsoft Office Suite - Word, Excel and Powerpoint
• Excellent communication skills, phone and email etiquette
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Proactive, multitask and deliver results
• Ability to work independently and with a team
• Outstanding interpersonal relationship and client-follow up skills

Method of Application:
Interested and qualified candidates should forward their resumes to human.resources@iofurnitureltd.com using Customer Service Officer as the subject of the mail