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How Healthlane Went From A Model Company To A Company In Crisis - Business - Nairaland

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How Healthlane Went From A Model Company To A Company In Crisis by techpointafrica: 1:42pm On Nov 18, 2022
At Healthlane’s Nigeria launch event in November 2021, it was said that Alain Nteff (CEO) and Agbor Ashu (Co-founder and Medical Director) started the company to help Africans get quality and affordable healthcare services.

One of Healthlane’s in-house physicians revealed that the startup provided up to 78 different tests, with results normally out in 45 minutes. The company offered a feeding, supplement, or exercise plan from the results of the tests.

So, in 2022, some Techpoint Africa employees tried out the platform.

One employee, Yinka Awosanya, signed up to get his Hepatitis B vaccination.

But when, in September, he wanted to take the last dose of the vaccine, he noticed worrying signals suggesting that Healthlane might not be working.

“The initial response was that the doctor wasn’t around,” Awosanya recalls, “Later, I was told that their office was being renovated and that they’d come to my house or office to administer it. But they never did. And afterwards, their app stopped working.”

Several sources maintain that Healthlane had a great work culture when it first launched in 2021 in Nigeria and Cameroon.

Employees in Nigeria had access to the company’s fitness facilities.

There were also complimentary fruits, salads, and lunch, with the company covering half the cost of lunch. The company also promised the employees a retreat later in 2022.

But none of these perks, however, prepared them for "the termination" and "unfriendly work environment" that was to come. Also, the retreat never happened.

According to a Cameroonian source, the company's initial goal was to use preventive telemedicine to help people live longer and better lives. But, their business model "had no marketing and sales strategy and relied solely on faith."

Another source told Techpoint Africa that currently, "the work culture is nothing but lack of communication (silence), lying, implementation without consulting relevant opinions, and unnecessary meetings and headaches."

But how did a company with an excellent work culture suddenly change?

Read our full exposé into Healthlane's activities in Nigeria and Cameroon. https://techpoint.africa/2022/11/18/healthlane-owed-salaries-layoffs
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