Goodday everyone, please i have a little challenge on a friends Laptop. there is this virus that keeps poping up each time u start up the system ans it won't allow you to access any web page. the laptop uses a wireless internet access card to browse. my friend said when he was online, he got a message that his system is prone to attack that he sholud download and scan his system with a certain SPYWARE TOOL REMOVER. as soon as that was done the whole system started maffunctioning, you cant open any web page.
Please, anyone that cant assist?

do you have an antivirus? go to avast.com and download a free version they register so that u can have a pin mailed to your mailbox then install on your friends pc and scan his system

I have a SYMANTEC antivirus installed on the laptop myself last two weeks ago, but when i did a system full scan, it came up clean. its this same symantec that we are using in my office. the coperate edition.

well if that be the case, then search this forum, for removing viruses manually

earlier post!!!
this was my findings?

Guys i found out that the backgrond on the desktop was RED and had bio-harzard symbol and a ''YOUR PRIVACY IS IN DANGER'' download privacy protection software now. what is the solution to this problem, cos its making the system to keep bringin up pop us and with a windows security alert

Ok, let me tell you the easiest way, try the system restore function:,go to start,programs, accessories,system tools, click on system restore.
U hav to remember when ur friend got downloaded the adware/malware, restore the computer to a date before that period. This should help take care of the problem. If not most anti-virus wont pick it up so a total format mit do the trick.
Cheers!!