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The Starlink Thread - Phones (5) - Nairaland

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Starlink Is Officially In Nigeria With Pricing In Naira / My SpaceX Starlink Internet Experience In Lagos, Nigeria / How Much Will Starlink Cost In Nigeria (2) (3) (4)

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Re: The Starlink Thread by racerve(m): 1:41pm On Mar 03, 2023
How's everyone mounting their dishes?

I'm considering using a DSTV mount for mine when it arrives, but I'm not sure if it'll have enough clearance from the roof. Any suggestions?
Re: The Starlink Thread by dustmalik: 2:27pm On Mar 03, 2023
racerve:
How's everyone mounting their dishes?

I'm considering using a DSTV mount for mine when it arrives, but I'm not sure if it'll have enough clearance from the roof. Any suggestions?
Nigeria, which is in Northern hemisphere, the Starlink dish defaults to the North, so find a position on your roof that gives a clear view of the skies without any obstruction, especially to the North.
You can use a digital compass to find the North position in your location even before your Starlink arrives. That gives you an idea as to where to place the dish.

1 Like

Re: The Starlink Thread by ibawon(m): 9:20am On Mar 04, 2023
dustmalik:

Nigeria, which is in Northern hemisphere, the Starlink dish defaults to the North, so find a position on your roof that gives a clear view of the skies without any obstruction, especially to the North.
You can use a digital compass to find the North position in your location even before your Starlink arrives. That gives you an idea as to where to place the dish.
Baba, how far shey outages don reduce?
Re: The Starlink Thread by dustmalik: 10:38am On Mar 04, 2023
ibawon:

Baba, how far shey outages don reduce?
My brother, I had to return my Starlink. It was really frustrating me. I strongly believe mine was a defective one. The dish, I believe, was the problem. It looked used. On delivery, It was very dusty and had markings on it like it's been used. The cable and router looked very new though.

The good thing about Starlink is that, if you are not satisfied with it and you are still within the 30day window, you can easily return and ask for a refund, and that was what I did. The whole process doesn't take more than 5 minutes. I simply cancelled my subscription and ticked the option of returning my hardware. I was sent a confirmation of my cancellation immediately via mail, and I was informed that eligiblity of hardware return is being checked. Within 3 minutes, I received another mail that contains the RMA(Return Merchandise Authorization), it also contains the waybill and the supplementary document to printout and attach to the Starlink pack. I have returned the package to DHL. It should get to Starlink latest Wednesday.

So, once Starlink receives the package, they inspect it to make sure everything is in order. Then the refund process begins.

3 Likes

Re: The Starlink Thread by wittydee: 11:02am On Mar 04, 2023
Please I want to find out when the amount ($600) for the kit will be deducted. I had placed order since on 24th February. Only the subscription fee of $42.16 was deducted. The kits have not shipped and $600 has not been deducted from my card. Do I have to make a separate order for the Kits?
Re: The Starlink Thread by ibawon(m): 11:50am On Mar 04, 2023
dustmalik:

My brother, I had to return my Starlink. It was really frustrating me. I strongly believe mine was a defective one. The dish, I believe, was the problem. It looked used. On delivery, It was very dusty and had markings on it like it's been used. The cable and router looked very new though.

The good thing about Starlink is that, if you are not satisfied with it and you are still within the 30day window, you can easily return and ask for a refund, and that was what I did. The whole process doesn't take more than 5 minutes. I simply cancelled my subscription and ticked the option of returning my hardware. I was sent a confirmation of my cancellation immediately via mail, and I was informed that eligiblity of hardware return is being checked. Within 3 minutes, I received another mail that contains the RMA(Return Merchandise Authorization), it also contains the waybill and the supplementary document to printout and attach to the Starlink pack. I have returned the package to DHL. It should get to Starlink latest Wednesday.

So, once Starlink receives the package, they inspect it to make sure everything is in order. Then the refund process begins.
Them no fit help with another one?
Re: The Starlink Thread by dustmalik: 11:57am On Mar 04, 2023
ibawon:

Them no fit help with another one?
I may probably reorder in the future.
Re: The Starlink Thread by seunpayne(m): 7:39pm On Mar 04, 2023
wittydee:
Please I want to find out when the amount ($600) for the kit will be deducted. I had placed order since on 24th February. Only the subscription fee of $42.16 was deducted. The kits have not shipped and $600 has not been deducted from my card. Do I have to make a separate order for the Kits?

Typically you may find that the service address you used is marked as coming soon. If that is the case, you will not be charged for the hardware yet. You could also check your billing information to understand what you paid for.

One thing is sure, your dishy isn’t among the dishys that are landing in Nigeria next week.
Re: The Starlink Thread by dustmalik: 7:47pm On Mar 04, 2023
I find it interesting that, even though Starlink hasn't received the returned kit, since I shipped it out today, yet it has already processed the refund. Now I just have to wait for my card issuer to credit my card. Hopefully, it doesn't take long.

2 Likes

Re: The Starlink Thread by seunpayne(m): 8:27pm On Mar 04, 2023
dustmalik:
I find it interesting that, even though Starlink hasn't received the returned kit, since I shipped it out today, yet it has already processed the refund. Now I just have to wait for my card issuer to credit my card. Hopefully, it doesn't take long.

This is impressive customer service. I have 4 Hynet routers and one 5G router all from MTN. Take you crap and go dem go do like say dem no get eat.
Re: The Starlink Thread by wittydee: 8:44pm On Mar 04, 2023
seunpayne:


Typically you may find that the service address you used is marked as coming soon. If that is the case, you will not be charged for the hardware yet. You could also check your billing information to understand what you paid for.

One thing is sure, your dishy isn’t among the dishys that are landing in Nigeria next week.


It is Lagos I choose, the only deduction they made was the $42. The service I'd already in every part of Nigeria.

1 Like

Re: The Starlink Thread by Fapemz: 2:20pm On Mar 06, 2023
Dam5reey:
Starlink is power hungry I was not expecting this consumption so I never bothered researching it was when I got I realised increase on my inverter consumption, had to check specs to see it's consumption rating 50w to 75w average.

Starlink is for those who have solved power problem and already using other ISPs.

I use Swift WwTx 10Mbps, paying 28k monthly, was frustrated recently, their service will go off for hours.

Starlink is just 4k addition monthly and outages is less than 1 minutes if any. Speed is close to 300Mbps on 5GHz.

I have the right power solution for your starlink that will not overload your current setup. These set of Lithium Iron Phosphate battery is the best bet for your money. 08065.31.6307 is the number to get thru to us....whatsapp preferably

Re: The Starlink Thread by Dam5reey(m): 2:52pm On Mar 06, 2023
Fapemz:


I have the right power solution for your starlink that will not overload your current setup. These set of Lithium Iron Phosphate battery is the best bet for your money. 08065.31.6307 is the number to get thru to us....whatsapp preferably

I have Solar setup already.
I finally tested out the consumption on Startlink.
Ranges from 35w to 45w

2 Likes

Re: The Starlink Thread by dustmalik: 5:55pm On Mar 06, 2023
dustmalik:
I find it interesting that, even though Starlink hasn't received the returned kit, since I shipped it out today, yet it has already processed the refund. Now I just have to wait for my card issuer to credit my card. Hopefully, it doesn't take long.
UPDATE!

My card has been credited with the refund. The whole process was painless and very fast. This is excellent customer service by Starlink.

The last tracking update on the returned Starlink kit showed it was still in Lagos this morning.

3 Likes

Re: The Starlink Thread by dustmalik: 6:15pm On Mar 06, 2023
wittydee:



It is Lagos I choose, the only deduction they made was the $42. The service I'd already in every part of Nigeria.
You were supposed to choose a specific Area, Estate address, not just Lagos Nigeria, that was the mistake you did. And you weren't paying attention to the message on the screen, otherwise you would have realized that you were depositing for future availability for the address you chose.

Take a look at the two screenshots below and see the difference.

I am not sure, but i think you can ask for a refund of the deposit, then go ahead and order again.

1 Like

Re: The Starlink Thread by IkoyiLagos: 7:30pm On Mar 06, 2023
Seem one can adjust the service address on their site; the address can be adjusted to a location with service




dustmalik:

You were supposed to choose a specific Area, Estate address, not just Lagos Nigeria, that was the mistake you did. And you weren't paying attention to the message on the screen, otherwise you would have realized that you were depositing for future availability for the address you chose.

Take a look at the two screenshots below and see the difference.

I am not sure, but i think you can ask for a refund of the deposit, then go ahead and order again.
Re: The Starlink Thread by dustmalik: 7:38pm On Mar 06, 2023
IkoyiLagos:

Seem one can adjust the service address on their site; the address can be adjusted to a location with service
Yeah, I think that should work 👍

1 Like

Re: The Starlink Thread by IkoyiLagos: 7:47pm On Mar 06, 2023
Anyone using this service in Lekki (Chevron/ Ikota area)? How is the speed?

1 Like

Re: The Starlink Thread by IkoyiLagos: 6:37pm On Mar 21, 2023
Please, what is the shipping time like lately?
Re: The Starlink Thread by ibawon(m): 12:13am On Mar 22, 2023
Well they just shipped and send this mail some minutes ago. I open ticket to abuse them wink

1 Like

Re: The Starlink Thread by seunpayne(m): 12:32am On Mar 22, 2023
ibawon:
Well they just shipped and send this mail some minutes ago. I open ticket to abuse them wink

See me and who dey wait together. I never get my own alert…why is this happening to me?
Re: The Starlink Thread by dustmalik: 1:11am On Mar 22, 2023
ibawon:
Well they just shipped and send this mail some minutes ago. I open ticket to abuse them wink
FINALLY cool

If you are in Lagos, you should receive it latest Friday. I'm happy for you, man.

So, after returning my Starlink and got refunded, i decided to give it a try one last time and then i placed a new order on the 10th of March.
After placing the order, i opened a support ticket to register my displeasure with the last order, that was on the 11th. I didn't get a response from them until on the 20th. They apologized and applied a month service fee credit to my Starlink account, which means i will not be paying for the next service due after using the trial of my yet-to-arrive Starlink kit. Now, i am just waiting for it to be shipped. Hopefully, it won't take long.

Re: The Starlink Thread by IkoyiLagos: 5:32am On Mar 22, 2023
ibawon:
Well they just shipped and send this mail some minutes ago. I open ticket to abuse them wink

Nice! How long was the wait time i.e. from the order date to the shipping date? Many thanks!
Re: The Starlink Thread by ibawon(m): 6:02am On Mar 22, 2023
IkoyiLagos:


Nice! How long was the wait time i.e. from the order date to the shipping date? Many thanks!
From 18th February. I still get some odogwu's way pass me ooo. I dey wait make them give us updates.

1 Like

Re: The Starlink Thread by ibawon(m): 6:04am On Mar 22, 2023
dustmalik:

FINALLY cool

If you are in Lagos, you should receive it latest Friday. I'm happy for you, man.

So, after returning my Starlink and got refunded, i decided to give it a try one last time and then i placed a new order on the 10th of March.
After placing the order, i opened a support ticket to register my displeasure with the last order, that was on the 11th. I didn't get a response from them until on the 20th. They apologized and applied a month service fee credit to my Starlink account, which means i will not be paying for the next service due after using the trial of my yet-to-arrive Starlink kit. Now, i am just waiting for it to be shipped. Hopefully, it won't take long.

Na So he suppose be. Na Lagos I kuku dey
Re: The Starlink Thread by ibawon(m): 6:05am On Mar 22, 2023
seunpayne:


See me and who dey wait together. I never get my own alert…why is this happening to me?
He dey come. He go soon land your inbox
Re: The Starlink Thread by IkoyiLagos: 6:09am On Mar 22, 2023
Correct!

ibawon:
From 18th February. I still get some odogwu's way pass me ooo. I dey wait make them give us updates.
Re: The Starlink Thread by georgee(m): 7:21am On Mar 22, 2023
ibawon:


Na So he suppose be. Na Lagos I kuku dey
Which virtual/physical card u use pay
Re: The Starlink Thread by ibawon(m): 8:57am On Mar 22, 2023
georgee:

Which virtual/physical card u use pay
PayDay Virtual Card
Re: The Starlink Thread by IkoyiLagos: 5:32am On Mar 23, 2023
Hey Bro.

Please, how do you raise a support ticket? I have tried doing so on the support page to no avail.


ibawon:


Na So he suppose be. Na Lagos I kuku dey
Re: The Starlink Thread by ibawon(m): 6:09am On Mar 23, 2023
IkoyiLagos:


Hey Bro.

Please, how do you raise a support ticket? I have tried doing so on the support page to no avail.



https://support.starlink.com/create-support-ticket https://support.starlink.com/tickets (must be logged into your account)

1 Like

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