₦airaland Forum

Position Summary
We are looking for a young and vibrant Operations Manager that will implement the right processes and practices across our esteemed organization.
The position requires an individual to have a good business acumen with a broad understanding of Information Technology. We need someone that we can trust to help us remain compliant, efficient and profitable during the course of business.
Duties & Responsibilities
• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Identifying emerging markets to find new sales opportunities
• Overseeing sales promotions and campaigns
• Overseeing and directing the performance of the sales team
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and, recommendations to strategic plans and reviews; prepare and complete action plans; implement customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Meet or exceed operations labor budget expectations
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Run a safe, injury/accident-free workplace
• Establish contracts and pricing and ensure proper maintenance and serve as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as the primary point of contact when there are customer issues.
• Devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with the management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Develop and implement retention strategies for existing customers
• Accomplish the company’s overall sales growth target

Requirements and skills
• Proven work experience as an Operations Manager in the IT industry
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills
• Excellent use of Microsoft Office Suite
• Broad technology knowledge
• Degree in Business, Operations Management, or a related field
• Should live in close proximity to Lekki Phase one.
• Willingness to travel
Benefits
• Medical insurance and coverage
• Competitive compensation package
• The opportunity to work with smart and kind colleagues
To apply, kindly send your cv to peaceonyinyechi@yahoo.com using Operations Manager as the subject of the email before Monday, 27th February 2023