Job Role: Delivery Monitoring Agent
Job Location: Lekki Phase 1
Employment Type: full-time
Report to: Dispatch Supervisor

Job Summary
The delivery monitoring agent ensures all customers' orders are delivered successfully and within the standard delivery time of 40 minutes across all outlets.

Job Responsibilities:
• Ensuring that customer orders are delivered on time as specified in the operating procedure.
• Identify and escalate operational challenges that may affect delivery targets.
• Responsible for developing, coordinating, and communicating efficient riders' work schedules to all outlets and riders.
• Respond to queries and complaints from OP, riders, and delivery groups on time.
• Collate and reconcile riders ‘delivery charge reports daily using order delivery software.
• Report issues with delivery charges and delivery locations for review.
• Escalate issues of riders’ misconduct and unethical behavior.
• Liaise with the contact center team for prompt communication.
• Ensure compliance with laid down processes and procedures for both order processors and riders and escalate noncompliance to the logistics team and/or the contact center management.
• Generate and send delivery monitoring reports daily.

Job Requirements and Skills:
• Experience in logistics operations
• Strong communication skills
• Ability to learn quickly
• Customer service experience is an added advantage.
• Must reside within Lekki Phase 1 and its environment.

Qualification
• OND, HND, or B.Sc.
• Computer-savvy with a working knowledge of logistics software.
• Outstanding organizational and coordination abilities.
• Ability to work well with a cross-functional team.
• ability to multitask
• Working knowledge of Lagos environs and laws regarding dispatch services

What we have to offer (but not limited to):
• A good salary structure and other fringe benefits.
• Profit sharing
• Leave allowance
• HMO

Method of Application:
To apply, kindly send your CV to careers@bukkahut.com, using "Delivery Monitoring Agent" as the subject of the mail.