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Nairaland Forum / Nairaland / General / Jobs/Vacancies / We Are Hiring @ Bukka Hut Restaurant (378 Views)
We're Hiring @ Bukka Hut Restaurant!!! / WE'RE HIRING- Bukka Hut Restaurant / We Are Hiring! @bukka Hut Restaurant (2) (3) (4)
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We Are Hiring @ Bukka Hut Restaurant by VictorAjayi01: 4:22pm On Apr 26, 2023 |
Job Role: Delivery Monitoring Agent Job Location: Lekki Phase 1 Employment Type: full-time Report to: Dispatch Supervisor Job Summary The delivery monitoring agent ensures all customers' orders are delivered successfully and within the standard delivery time of 40 minutes across all outlets. Job Responsibilities: • Ensuring that customer orders are delivered on time as specified in the operating procedure. • Identify and escalate operational challenges that may affect delivery targets. • Responsible for developing, coordinating, and communicating efficient riders' work schedules to all outlets and riders. • Respond to queries and complaints from OP, riders, and delivery groups on time. • Collate and reconcile riders ‘delivery charge reports daily using order delivery software. • Report issues with delivery charges and delivery locations for review. • Escalate issues of riders’ misconduct and unethical behavior. • Liaise with the contact center team for prompt communication. • Ensure compliance with laid down processes and procedures for both order processors and riders and escalate noncompliance to the logistics team and/or the contact center management. • Generate and send delivery monitoring reports daily. Job Requirements and Skills: • Experience in logistics operations • Strong communication skills • Ability to learn quickly • Customer service experience is an added advantage. • Must reside within Lekki Phase 1 and its environment. Qualification • OND, HND, or B.Sc. • Computer-savvy with a working knowledge of logistics software. • Outstanding organizational and coordination abilities. • Ability to work well with a cross-functional team. • ability to multitask • Working knowledge of Lagos environs and laws regarding dispatch services What we have to offer (but not limited to): • A good salary structure and other fringe benefits. • Profit sharing • Leave allowance • HMO Method of Application: To apply, kindly send your CV to careers@bukkahut.com, using "Delivery Monitoring Agent" as the subject of the mail. 1 Like |
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