Recently, ChatGPT has become a potent tool for enhancing customer experience. Artificial intelligence (AI) is used by the system to comprehend user requests and produce automatic responses. Many businesses now use ChatGPT as a customer service assistant, and they are just now beginning to realize how revolutionary customer service may become. We'll introduce ChatGPT, go over its advantages, and talk about its future potential in this blog article.

For the past few weeks, ChatGPT has been the topic of much discussion. Academicians in particular are quite worried about the effects of this AI tool. Will the educational system benefit from this model? Or would it end up being the most disastrous?

WHAT IS CHAT GPT?

A new artificial intelligence technology called ChatGPT (g=generative, p=pre-trained, t=transformer) was released in November 2022. This effective tool provides questions with conversational responses. Whatever the inquiry, you type it, and it replies within a few seconds. Conversational Graphical Processing Technology, or ChatGPT for short, is a type of artificial intelligence (AI) that enables casual talks between people and machines. The foundation of ChatGPT Technology is a blend of machine learning and natural language processing. It can be used to create interactive talks between machines and people because it is made to emulate human discussions. It is utilized in many applications, including interactive marketing campaigns, automated customer support, and customer service automation. Utilizing the technologies.

BENEFITS OF CHAT GPT IN EDUCATION

The use of technology in education has become a crucial during the COVID-19 pandemic. Education is now among the top five business sectors that not only use chatbots, but also benefit from them. Educational institutions are frequently using chatbots to support students, parents, and teachers in order to provide them with a better learning experience. Chatbots are used in many areas, from streamlining the application process to personalized instruction and gathering information and feedback to improve services, teaching practices, and student learning experiences. Let's list some of the most useful benefits of ChatGPT for education:

· Course questions Whether a parent or student wants to know more about scholarships or learn more about a college course, the chat can handle the question perfectly and easily guide them to the right information. You can even sequence of lead capture sequences.

· Registration assistants If you want to encourage students to sign up for a webinar, art class, or class trip, all of this can be automated through chat. Chatbots can be deployed in this way, greatly reducing administrative time and cost and the need for human interaction.

· Student feedback can be invaluable in improving learning materials, facilities, and the student learning experience as a whole. Institutions rely on their reputation for excellence, combining both impressive results and good student satisfaction. Chatbots can collect student feedback and other useful information that can be analyzed and used to create improvement plans. 4. Student allowance Education has changed significantly since the COVID-19 pandemic. Global e-learning is expanding at lightning speed and is expected to grow by 9.1% annually by 2026. The availability of distance learning and online courses allows people to learn on the job without having to travel long distances or take a break from family life to learn new skills. This growth requires that educational institutions offering online education also provide excellent student support. Questions before, during and after registration must be received efficiently and resolved quickly. Educational chatbots provide on-the-spot intelligent support and solutions to relieve doubts, get more information and strengthen the relationships of student institutions.

· Involvement of students When students cannot connect with their learning, it affects their performance. Research has shown that the relationship between student engagement and academic achievement should not be ignored, as those who are more engaged achieve significantly better results than those who are not. Chatbots can help increase student engagement by being constantly present. Intelligent chatbots can constantly communicate with students and quickly resolve questions. Chatbots can help students improve their learning before, during and after class and ensure that they don't have to compromise when learning on a virtual platform.

· A learning tool It's hardly news that teachers feel more tired than ever. Overburdened educators can deploy chatbots to provide better hands-on learning for their students. All repetitive data-driven tasks can be delegated to an AI-powered robot. These AI-powered assistants can track student attendance, calculate test scores and submit assignments, reducing the workload of busy teachers. For example, if a student misses the class, then chatbots can send lecture notes or audio files to keep them informed while they're away.

CONCLUSION

Educational institutions are embracing AI and investing more in it to improve their services and provide higher quality learning. AI bots in education can help engage with potential students by focusing on time and engagement. This applies from the onboarding stage and is achieved by personalizing their learning and collecting important feedback and other data to further improve services.

Also Read: WHAT IS THE IMPACT OF ChatGPT ON EDUCATION?