RECRUITMENT MANAGER: GLOBALCLIQUE HR
TITLE OF POSITION:  Vacancy for Book Shop Sales and Customer Service Personnel in Lekki Phase 1
POSITION TYPE: Full-time ( Monday to Sunday on a Rotational Schedule)
PAY RANGE: Flexible
LOCATION: Lekki Phase 1 Lagos
WORK HOURS:  Mon 9:00 AM - 8:00 PM - Fri 9:00 AM - 8:00 PM | Sat: 10:00 AM - 8:00 PM | Sun: 12:00 PM - 8:00 PM

Job Description:

We are seeking a friendly, enthusiastic, and customer-focused individual to join our team as a Book Shop Sales and Customer Service Personnel.  As an integral member of our bookstore,  the personnel will be responsible for providing exceptional customer service, promoting book sales, and ensuring a pleasant and memorable experience for our customers.  This role requires a passion for books, excellent communication skills, and a strong commitment to customer satisfaction.

Responsibilities:

- Greet customers warmly and provide them with personalized assistance upon their arrival at the bookstore.
- Assist customers in locating books, making recommendations based on their interests, and answering inquiries about authors, genres, and book availability.
- Process book sales transactions accurately and efficiently using our point-of-sale (POS) system, handling cash, credit/debit cards, and other payment methods.
- Maintain a neat and organized sales floor, ensuring that books are properly displayed and shelves are fully stocked.
- Offer insights and suggestions to customers regarding new releases, bestsellers, and special promotions.
- Handle customer complaints or concerns promptly and professionally, resolving issues to the customer's satisfaction and escalating to the manager when necessary.
- assist in creating attractive digital content, promotions, and social media posts to drive online book sales and increase customer engagement.
- Stay up-to-date with industry trends, new book releases, and popular authors to provide accurate information and recommend relevant titles to customers.
- Assist with inventory management, including receiving and shelving new arrivals, conducting periodic stock checks, and updating inventory records.
- Maintain knowledge of the bookstore's policies, and services, and effectively communicate them to customers.

Job Requirements:

- HND/BSC Degree
- Previous experience in customer service, retail, or a similar role is preferred.
- A genuine passion for books and a strong familiarity with various genres, authors, and publishing trends.
- Excellent interpersonal and communication skills, with the ability to engage customers in meaningful conversations about books.
- Strong problem-solving skills and the ability to handle customer complaints and inquiries with empathy and professionalism.
- Proficiency in content development and digital marketing literacy
- Experience with point-of-sale (POS) systems is desirable.
- Flexibility to work evenings, weekends, and holidays as required by the bookstore's schedule.

Our Advantage:

- We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company. 

Work Environment:

- The   Book Shop Sales and Customer Service Personnel will work primarily in an ultra-modern bookstore setting.

Equal Opportunity Employer:

- We are an equal opportunity employer and welcome applicants from all backgrounds and experiences. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remarks

If you are passionate about books, enjoy helping customers, and want to be part of our vibrant bookstore network, we encourage you to apply for the position.

TO APPLY:


Please Send your CV/Application to us via Whatsapp:


GLOBALCLIQUE HR: 070-4700-8999


Alternatively, you can also send your CV / Application to;


hr (@) globalclique.info