Job Title: Customer Service Trainee

Location: Lagos/Hybrid

Eazipay a fast-growing fintech company in Lagos that provides payroll services to businesses is looking to hire Customer Service Trainees to join its team. As a Customer Service Trainee, you will provide product/service information, respond efficiently to customer inquiries, and resolve any emerging problems, ensuring excellent service standards and maintaining high customer satisfaction.


Responsibilities 

1. Maintain a positive, empathetic, and professional attitude toward customers always.
2. Manage incoming phone calls.
3. Provide product/service information to customers.
4. Respond promptly to customer inquiries.
5. Communicate with customers through various channels.
6. Identify and assess customers’ needs to achieve satisfaction.
7. Build sustainable relationships and trust with customer accounts through open and interactive communication.
8. Onboard customers.
9. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
10. Keep records of customer interactions, transactions, comments, and complaints.
11. Provide feedback on the efficiency of the customer service process.
12. Communicate and coordinate with colleagues as necessary.
13. Ensure customer satisfaction and provide professional customer support.


Requirements

1. Interest in Customer Service.
2. Minimum of 6 months of relevant work experience. More will be advantageous.
3. Not more than 25 years.
4. Strong written and verbal communication skills.
5. Attention to detail.
6. Organizational and time management skills.
7. A pleasant personality and Interpersonal skills.
8. Adaptability, flexibility, and tenacity.
9. Creative thinking and problem-solving.
10. A degree in Accounting or Finance, with a minimum of 2:1.

Application deadline: August 18th, 2023.

Anticipated start date: August 25th, 2023.

Salary: 140k net + other benefits.

Interested candidates should apply by sending CV to: jobs@myeazipay.com using the job title as the subject.